At Dawny’s Day Care we encourage everyone to work together as a team. This includes practitioners, parents and outside agencies.
If you have any concerns about any aspect of the care that is provided, we would appreciate you coming to Carly or any member of the management team in resolving the situation. We have a complaints/compliments book on site where any comments are recorded and kept for three years. This will be shown to all prospective parents.
If you are unhappy you can contact the Ofsted helpline or via post at:
Ofsted Contact details
0300 123 1231
Any complaints will be dealt within 28 days.